Complaints and withdrawal from the contract

Procedure for Filing a Complaint and Withdrawal from the Contract

Dear Customer,

If you have received a defective product from our online store, or if you wish to return goods without stating a reason in accordance with the law, you may do so under the following conditions.

Statutory Return of Goods

1. If you purchase goods at www.drink-vassa.com, you have the statutory right, in accordance with Section 1830 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from the concluded purchase contract within 14 days from the date of concluding the contract, or, in the case of a purchase of goods, within fourteen days from the date of receipt of the goods.

2. In the case of a contract whose subject matter is several items of goods or the delivery of several parts of goods, this period begins on the day of delivery of the last item or part of the goods, and in the case of a contract under which goods are to be delivered regularly and repeatedly, on the day of delivery of the first delivery.

 

Your rights when returning goods:

1. You have the right to withdraw from the contract within 14 days without giving any reason. The 14-day period runs from the moment you receive the goods, i.e. from the day of:

a) receipt of the goods;
b) receipt of the last item of goods, if you order several items within one order that are delivered separately;
c) receipt of the last item or part of a delivery consisting of several items or parts.

2. In order to exercise your right to withdraw from the contract within the 14-day period, you must inform us of this fact by e-mail at: info@vassaspirit.com with a clear statement that you are exercising this right. The relevant contact details can also be found on the website www.drink-vassa.com.

3. If you decide to return the received goods, you must return them to the address of our warehouse:

    VASSA SPIRIT s.r.o.
    AREAL Mototechny
    Bavorská 856/14
    Prague 5, 150 00
    phone: 607 502 171
    email: info@vassaspirit.com
    Business hours: Monday to Friday from 7:00 a.m. to 3:00 p.m.

4. To withdraw from the contract, you must use the withdrawal form available on our website. In this case, we will send you a confirmation by e-mail without undue delay that we have registered your withdrawal from the contract (for example, by e-mail). However, you must still exercise this right no later than within the 14-day period for withdrawal from the contract without giving a reason.

5. Please note that you cannot exercise the right to withdraw from the contract within 14 days without giving a reason for goods that have been unpacked after receipt, have already been used, or were made to order or specially modified. Such goods cannot be returned.

6. If you withdraw from the purchase contract, we will refund all funds in the amount of the purchase price of the delivered goods to the bank account specified in the WITHDRAWAL FROM THE PURCHASE CONTRACT form no later than within 30 days from the withdrawal from the purchase contract. Our company is not obliged to refund the buyer the delivery costs incurred by the Company under the purchase contract.

7. If you withdraw from the purchase contract without giving a reason and return only a proportional part of the goods you received from our company, as the buyer you are entitled only to a refund of the proportional part of the paid order specified in the WITHDRAWAL FROM THE PURCHASE CONTRACT form. In this case, our company is not obliged to refund you, as the buyer, the delivery costs incurred by us under the purchase contract.

8. If, as the buyer, you withdraw from the purchase contract without giving a reason and you chose the cash-on-delivery payment option, our company is not obliged to refund the received funds for the cash-on-delivery fee to the buyer.

 

Consequences of Withdrawal from the Contract:

1. If you withdraw from the contract in accordance with the procedure described above, we will refund your funds without undue delay, no later than within 14 days from the day on which we received your notice of withdrawal from the contract. All funds in the amount of the purchase price of the delivered goods will be sent to the bank account specified in the WITHDRAWAL FROM THE PURCHASE CONTRACT form.

2. No fees are charged for withdrawal from the contract within the 14-day period without giving a reason; however, we reserve the right not to send you these funds until we receive the returned goods or until you provide us with proof that the goods have been handed over to the carrier.

3. With regard to postage or transport costs, our company does not reimburse shipping costs.

4. If you withdraw from the purchase contract without giving a reason and return only a proportional part of the goods you received from our company, as the buyer you are entitled only to a refund of the proportional part of the paid order specified in the WITHDRAWAL FROM THE PURCHASE CONTRACT form. In this case, our company is not obliged to refund you, as the buyer, the transport costs incurred by us under the purchase contract.

5. If, as the buyer, you withdraw from the purchase contract without giving a reason and you chose the cash-on-delivery payment option, our company is not obliged to refund the received funds for the cash-on-delivery fee to the buyer.

 

Please enclose the completed complaint form with the product, which you will find below, and attach a copy of the proof of purchase.

Under no circumstances send the goods cash on delivery; in such a case, we will not accept the goods!!!

 

The form for withdrawal from the purchase contract can be downloaded here: WITHDRAWAL FROM THE PURCHASE CONTRACT

The complaint claim form can be downloaded here: COMPLAINT CLAIM FORM